Modern technology gives us many things.

New Optus call service can translate between two languages in real time


Optus has launched a new service called Call Translate which can translate in real time across a standard voice call on the Optus network between two people speaking different languages.

Call Translate can breakdown language barriers and help customers connect even if they can’t speak the same language.

It has been built on the Optus network using Google cloud technology with customers able to choose what language they want to translate from and to from a selection within the My Optus app.

They can then make their calls in real time just like a regular call.

The service has been launched as a trial with initial support for 10 languages – Arabic, English, Filipino, Greek, Hindi, Italian, Mandarin, Russian, Spanish and Vietnamese and more languages will be added soon.

During the call there is a second or two delay as the translation is made in the Google cloud before the response is made in the chosen language.

“Call Translate epitomises how the Optus Living Network connects customers with technology that improves their lives,” says Clive Dickens, Optus Vice President of TV, Content & Product Development

“As part of our ongoing commitment to become Australia’s most loved everyday brand with lasting customer relationships and to provide innovative options that customers love, we are making life simpler for customers with Call Translate, the next feature unveiled in our Optus Living Network.

“At Optus, connecting people is at the heart of what we do and Call Translate makes conversing possible for some of the many Australians who don’t speak English as their first language.

“So, whether you’re an Australian resident, an international student or a small business owner who needs help interacting in another language, whether it’s making an appointment with the dentist, booking a restaurant or arranging a sale, Optus Call Translate helps you communicate with confidence.”

Optus Call Translate is built, owned and operated by Optus using Google Cloud translation technology to power the translation element within the Optus application.

Antony Passemard, Head of Product for Conversational AI, Google Cloud, added, “The goal of Conversational AI technologies is to create hyper-personal engagement between people, so we’re thrilled to support Optus who are leveraging our advanced machine learning models in speech and natural language processing to bring people closer together.”

To find out more info on Call Translate take a look at the website