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NBN extends free additional capacity to internet providers until November


The NBN will extends its free additional capacity to internet retailers to support the data and connectivity demands of customers during the COVID-19 pandemic until November 2020.

NBN has committed to the additional 40 per cent Connectivity Virtual Circuit (CVC) which was first offered back in March at the start of the coronavirus crisis as more people relied on their home broadband to work and learn from home.

The decision to extend the free additional bandwidth comes after receiving feedback from internet retailers who will now continue to offer discounted bundles to their customers until November 30.

The NBN has also extended its Education Assistance package for low-income households until January 15, 2021.

Under this program, NBN Co waived its $37 wholesale charge for internet providers for the 25/5 Mbps tier.

“Following feedback from internet retailers over the past few weeks, we have decided to extend our offer of additional capacity for another 10 weeks and will be extending further measures to help make broadband even more affordable and accessible to low-income households,” said NBN Co chief customer officer Brad Whitcomb.

“We also recognise that many Australian households are under financial pressure, particularly low-income households.

“Therefore, we are concentrating our efforts to help lower-income households continue to have access to affordable broadband services.

“This includes extending the Education Assistance program for unconnected low-income households with school-aged children and broadening the Illuminate 50 per cent discount offer to retailers so they can continue supporting their existing customers who signed up the Education Assistance offer earlier this year.

“To date, NBN Co has invested heavily to support the industry through various measures such as the wholesale pricing and inclusion changes over the past nine months and we have maintained the offer of additional capacity for seven months to help internet providers adjust to changes in demand.”