Snapshot of remote working in 2020 reveals the strengths – and the pitfalls

Remote working became standard practice in 2020 as we were gripped by a global pandemic but it did come with its share of problems according to new research by LogMeIn.

LogMeIn, the company behind the popular remote meeting platform, has revealed the key findings of a global study that revealed the strengths and pitfalls of working from home.

More than half of respondents (58 per cent) to the study in the Asia Pacific region says remote working exposed cyber security gaps.

But, on the up side, 84 per cent of IT leaders globally said remote work with the right tools enhanced productivity.

The reality is we will never get back to normal with a permanent shift to remote work for at least a quarter of the workforce.

Futurist Mark Pesce, speaking at a recent LogMeIn online conference, says there will be a section of workers who will never set foot in an office again.

“Offices will start to reopen certainly by the middle of this year so we now need to take a look at the structure of the post pandemic workforce,” he said.

“What we can see in the data already is at the post pandemic workforce breaks down into three classes of workers – folks who are raring to get back in the office, those who treasured that flexibility (hybrid) and those who will never get back to the office.”

Flexible working will become the new business as usual with the support of technology ranging from video conferencing platforms and communications tools to remote access and support solutions and other cloud-based technology.

But there is room for improvement when it comes to cyber security and the effectiveness of remote work tool.

Globally 31 per cent are expected to use vulnerable devices when working remotely with the APAC region actually 14 per cent higher at 45 per cent.

Companies now recognise they need to invest in their future not the pandemic.

The study showed 60 per cent of organisations globally and 54 per cent in APAC will consider increasing investment in remote working tools and an average 21 per cent increase in average expenditure.

“This survey shows companies are clearly re-evaluating their remote work tools and will need to make changes this year,” says Dave Campbell, Head of Remote Solutions Group, LogMeIn.

“They are finding that it is vital to consider the ways the tools will impact their employees and help desk staff.

“This means IT leaders need to place greater emphasis on tools that will minimise disruptions in employees’ day-to-day work to maintain productivity and make sure that employees feel supported, while still ensuring they don’t fall short in terms of infrastructure, IT, and data security in 2021.”

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