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Apple Stores to reopen in Australia on May 7 at 10am


Apple stores around Australia will reopen on Thursday May 7 at 10am with a focus of supporting customers at the Genius Bar while still prioritising customer health and safety.

The company said it was reopening stores to offer support to customers working from home or learning remotely.

“We’re excited to begin welcoming visitors back to our Australian stores later this week. We’ve missed our customers and look forward to offering our support,” Apple said in a statement.

“With many Australians working and learning from home, our initial focus will be providing service and support at the Genius Bar.

“To start, we will open with additional safety procedures including temperature checks, social distancing and an adjusted schedule, to ensure customers and employees continue to stay healthy.

“Our social distance protocol means a limited number of visitors in the store at one time so there may be a delay for walk-in customers. We recommend, where possible, customers buy online for delivery or in-store pick up.

“As always, our thoughts are with everyone affected by COVID-19 and those working around the clock to treat, study and contain its spread.”

Apple store hours will be 10am to 5pm with strict social distance protocols in place keeping customers at least two metres apart.

This means only a limited number will be allowed into the store at any one time so there may be a delay for walk in customers.

Customers will also have their temperature checked before being allowed to enter the Apple stores.

Genius Bar appointments can be booked from today via

Apple staff will also roll out significant enhanced cleaning procedures within the store.

Products on display on the  tables throughout the store will also be regularly cleaned and disinfected after a customer has handled the device.

To avoid any delays Apple encourages customers to buy online for delivery or schedule an in-store pick up from May 8.

There will also continue to be other support options through the Apple Support app as well as online or telephone support.

Apple will also offer a mail-in service for select repairs.

The flagship Sydney store will remain closed however as it is still undergoing an upgrade.