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Apple to kick off iPhone 5 battery replacement program

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iphone 5 angledsharp front back white printApple will this week kick off a battery replacement program for iPhone 5 devices that run out of charge quickly because of a faulty battery.

The program will kick off in Australia on August 29.

Apple says a small percentage of iPhone 5 models sold between September 2012 and January 2013 are affected.

Users who purchased and iPhone 5 in this time period and are experiencing battery issues will be entitled to a free battery replacement from Apple.

It is possible to check if your device is eligible for the free battery replacement by checking the device’s serial number here.

It is possible to find your iPhone 5 serial number in the settings.

Customers can have the battery replaced on their iPhone 5 at either an Apple Store or an authorised Apple service provider.

If your iPhone 5 is able to have its battery replaced it is advisable to back up your device before coming in to the store and turn off Find My iPhone.

The next step is to erase all of your data and this can be done in the settings. General > Reset > Erase all Content and Settings.

Apple says if you believe your iPhone 5 was affected and you already went ahead and had your battery replaced, you can contact Apple and arrange for a refund.

The program will run until March 1, 2015.

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