Samsung Australia has confirmed replacement stock of the Note7 will be available from today along with a software update to ensure the smartphone is safe to use.
Customers who chose to replace their Note7 instead of asking for a refund can now contact their place of purchase where they returned the device to check when their new device will be available.
Samsung says customers will receive a brand new in the box Note7 – and not the device they returned after a safety check.
Samsung released a statement today:
Samsung Electronics Australia can confirm that all replacement stock for old Galaxy Note7 smartphones has arrived in this country. Each of our operator and retail partners have organised a controlled distribution approach to ensure the efficient dispatch of stock to customers who are awaiting their replacement device.
Customers who have registered to receive a replacement Galaxy Note7 with their original place of purchase should have already, or will shortly, receive communication from their telecommunications operator or retailer to confirm the delivery or collection of their new replacement device.
Customers who are yet to contact their original place of purchase regarding a new replacement Galaxy Note7, or a remedy of their choice, are encouraged to contact their original place of purchase to arrange delivery of their Galaxy Note7 replacement.
On these new replacement devices, customers can download a software update that will introduce a new green battery icon to identify that the device is safe to use.
Anyone who still has their Note7 smartphone, an update will be pushed to the device to limit the battery charge to 60 per cent so they can safely back up their data and perform a factory reset before returning the device for a replacement or refund.
The green battery icon will be seen in the notification bar, in the Always On Display and on the power down screen.
“The safety of our customers is our first priority,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia.
“For this reason, we are working to identify and execute all appropriate measures to protect customer safety.
“We continue to urge customers who still have an affected Galaxy Note7 to complete a data back-up and factory reset before powering-down the device and returning it to their place of purchase to seek a replacement Galaxy Note7 or alternate remedy of their choice.”
The new Samsung Galaxy Note7 packaging is clearly marked with a small black square and a blue S to confirm the device is safe to use.
Customers can also check their Note7 IMEI number on Samsung Australia’s online database which can be accessed here.
For more information, Samsung customers can call 1300 362 603.
