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Samsung sets up airport service points to collect banned Note7 smartphones

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Samsung has set up service points at airports around Australia to collect recalled Galaxy Note7 smartphones after all airlines unanimously banned the device from being brought onboard.

Airlines have prohibited passengers bringing the Galaxy Note7 onto domestic and international flights in both carry-on and checked luggage.

This ban does not include any other Samsung devices.

To make it easier for passengers who may still have a Note7 in their possession, Samsung has created airport service points before security screening areas so they can swap it for an alternative device.

The service area will be open from 6am to 6pm at terminals in Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth and the Gold Coast.

If a customer is travelling overseas and has to leave their Note7 behind, a replacement or refund will be provided in their destination country.

If there is no Samsung service point at the airport, customers can contact ground staff and Samsung will then contact them with a refund or replacement.

SamsungNote7Battery

Any Australian Galaxy Note7 users who are currently overseas can also contact Samsung in their current location or call 1300 363 603 or get in touch via the website.

For Samsung, the airline ban is the final episode in the Note7 saga which began in September 2 when the first problems arose and the recalls began.

The Galaxy Note 7 was unveiled in New York on August 3 before going on sale on August 19.

Samsung issues a global recall on September 3 and another recall on October 10 before announcing on October 11 that production of the embattled device would cease.

Sydney Airport

(IATA: SYD / ICAO: YSSY)

QANTAS domestic terminal
Virgin and Jetstar domestic
International terminal

Melbourne Airport

(IATA: MEL / ICAO: YMML)

QANTAS domestic terminal
Virgin domestic terminal
International terminal

Brisbane Airport

(IATA: BNE / ICAO: YBBN)

Domestic terminal
International terminal

Canberra Airport

(IATA: CBR / ICAO: YSCB)

Domestic terminal

Adelaide Airport

(IATA: ADL / ICAO: YPAD)

Domestic terminal

Perth Airport

(IATA: PER / ICAO: YPPH)

International terminal
Virgin domestic terminal
QANTAS domestic terminal

Gold Coast Airport

(IATA: OOL / ICAO: YBCG)

Domestic terminal