Samsung has delayed the US launch of the Galaxy Fold – its first foldable smart phone – by at least a month following reports of issues and failures whilst in the hands of tech reviewers and journalists.
The device was due to go on sale in the US on April 26 but Samsung has decided to postpone the launch to “run the further internal tests” after issues with the foldable screen.
Samsung says it plans to announce the new release date in the coming weeks.
For Australian customers, this will surely have a knock-on effect to the launch window which was expected in mid to late May. Samsung today confirmed local press activity will also be postponed which would indicate the local launch has also been pushed back.
The problems for Samsung began soon after early review units of the Galaxy Fold was sent to reviewers and influencers.
Some recipients mistook a protective top layer of the screen as a screen protector and attempted to peel it off which rendered the Galaxy Fold useless.
Others reported issues with the screen which worsened and affected the display.
Samsung has issued an official statement which explains these issues could be associated with the exposed areas of the Galaxy Fold’s hinge while a substance found inside the device affected the displays performance.
Here is Samsung’s official statement about the issue and the postponement of the launch:
We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.
While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.
To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.
Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.
We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.
We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.
Samsung was also postponed the launch of the Galaxy Fold in China which was also due this week.