Kogan Mobile customers in jeopardy after ispONE cancels Telstra contract

Kogan Mobile customers face an uncertain future after its mobile supplier ispONE entered voluntary administration and cancelled services from provider Telstra.

This comes in the wake of the dispute between ispONE and Telstra which surfaced last week and placed the pre-paid mobile accounts of more than 280,000 Kogan Mobile and Aldi customers in jeopardy.

Court action and mediation last week resulted in a reprieve for customers until a trial date was set.

But that has all changed with Telstra today confirming the split with ispONE in a statement.

The cancelled wholesale contract between ispONE and Telstra has now been placed in the hands of administrator Ferrier Hodgson.

In the meantime Telstra has entered into an interim agreement with Medion – a supplier for Aldi Mobile – and this assures continued service for Aldi’s pre-paid customers.

But the fate of Kogan Mobile customers is unknown as Telstra says it is not accepting any new activations, number port-ins or credit recharges.

Kogan Mobile and ispONE have yet to make a statement.

At the time of writing the Kogan Mobile site was only accepting customer pre-paid credit request for 30-day plans. The 90-day and 365 days plans were removed over the weekend.

“For mobiles, we will not be accepting new activations, number port-ins or processing credit recharges from ispONE on behalf of Kogan Mobile,” Telstra’s wholesale group managing director Stuart Lee said in a statement.

“An interim service will be available for a fixed period of time for people who have active pre-paid mobile services from Kogan Mobile so they have time to choose their next steps”

Telstra has advised Kogan Mobile and Aldi customers to contact their providers if they have any questions about their ongoing services.

“We do not have their account information and we cannot provide them any customer service support. For any questions about their service, people should contact their retail service provider,” Mr Lee said.

“People who want to change providers should approach their service provider of choice who can request the number port, but we would ask for patience as there are limits on how many ports the industry can undertake in addition to normal sales and activation activity.

“To provide for a smooth transition we are providing interim voice services across the impacted mobile and fixed line services.”

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