Electronics giant Samsung has ordered a global recall of the recently released Galaxy Note7 smartphone after discovering a battery cell issue that may have caused some devices to explode.
Yesterday Samsung halted sales of the smartphone both at the retailer and telco levels before releasing a statement explaining the situation.
Since the Note7 went on sale on August 19, the company has sold more than 2.5 million devices.
And as of yesterday (Sept 2) there had only been 35 reported cases of battery issues.
Samsung described the problem as a “battery cell issue”. The cases include devices exploding while it is being charged.
UPDATE: Overnight Samsung has created an information page and says all Note7 smartphones purchased from Telstra, Vodafone and Optus are affected.
Also affected are the Note7 devices purchased from Samsung Retail Stores, Samsung Online, JB Hi-Fi, Harvey Norman The Good Guys and websites including Kogan.
Samsung has also listed the Note7 model codes that have been affected.
You can take the device back to your place of purchase or fill out the form on the site and someone will contact you.
If you purchased your Galaxy Note7 from Optus, Telstra or Vodafone – you will receive a temporary new replacement device at no cost until a solution is provided.
Customers who purchased their phones online will receive a $100 voucher code to use towards purchasing a Galaxy S7 or S7 Edge as well as a full refund.
Here’s what you can do:
1. GET A REFUND
Samsung says it wants to make the process as easy as possible.
You’re entitled to get your money back so simply take your device back to the place of purchase and you’ll get a refund.
Users can also get a refund for all of the accessories they’ve purchased.
2. REPLACE THE DEVICE
If you want to swap your Note7 out for the new version with a fully operative battery, then you can request that from the place of purchase.
But you might have to wait a few days or weeks before the batch of approved devices are delivered.
We’ve been using the Galaxy Note7 for nearly a month and we’ve had no issues with the device.
We noted in our review that this was the first Samsung smartphone with a USB-C port and the fast charging was exactly as described – really fast!
Stay tuned to Tech Guide for updates on Samsung’s response to the Galaxy Note7 issue.