Telstra refunds $30m to customers after overcharging global roaming
Telstra will repay mobile customers more than $30 million after revealing it had been over-charging mobile customers for international roaming services since 2006.
Company audits discovered the anomaly earlier this year.
Telstra said the anomaly was the result of some international operators charging multiple data session fees for some customers.
This lead to inflated bills which customers assumed were the result of already high global roaming fees.
“We are satisfied that we have identified every affected data session and are in the process of contacting affected customers to provide a full refund, with the majority now complete,” said Telstra’s statement.
Recently a Perth woman complained after receiving a Telstra bill for more than $148,000 after returning from an overseas trip.
Stephen Conroy, Minister for Broadband, Communications and the Digital Economy tabled a report in August that revealed the excessive costs Australian travellers were paying for using their mobiles overseas.