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Samsung announces arrival date for Galaxy Note7 replacement devices


Samsung Australia has been busily pressing on with its recall of the Galaxy Note7 smartphone and the company has announced when the replacement units will arrive.

Customers who haven’t returned their Galaxy Note7 for a refund or a replacement are urged to do so immediately after saving their data and performing a factory reset on the device.

For those customers who have opted for a replacement device, Samsung has confirmed replacement stock of the Note7 will arrive in Australia on September 21.

“We would like to thank our loyal customers for their patience, and apologise for the inconvenience,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia.

“We have been working hard to get the amazing Galaxy Note7 back in the hands of our customers to continue to enjoy.


“Our number one priority is the safety of our customers, which is why we’ve worked hard to provide new replacement Note7 devices as quickly as possible.

“We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21.”

Sales of the Samsung Galaxy Note7 to new customers will resume in early October.

The packaging for the new Galaxy Note7 stock will be clearly marked with a white sticker with a blue letter S on it.

When replacement stock of the Galaxy Note7 arrives, customers will be able to check their IMEI number on a Samsung database to check their device is approved and safe to use.