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Samsung to reveal the cause of the issue that killed the Galaxy Note7

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Samsung Electronics will hold a global press conference next week to reveal the cause of the Galaxy Note7 issues that forced the company to halt production on the flagship smartphone.

The Galaxy Note7 was launched in New York in early August 2016 and was hailed one of the most advanced smartphones ever to be released.

But in late August reports began to surface with Note7 customers experiencing overheating batteries and explosions.

A few days later after an initial investigation, Samsung decided to issue a recall and give customers the option of a refund or an exchange.

But the battery problem persisted even with Note7 devices that had been deemed safe after the initial recall.

Samsung issued a second recall and then decided to scrap the model altogether.

SamsungNote7Battery

On Monday, January 23 at midday Sydney time, Samsung will stream a press conference by DJ Koh – president of Samsung’s mobile communication business – and explain exactly what went wrong with the Note7.

“Following several months of comprehensive investigations, Samsung executives will announce the cause of the Galaxy Note7 incidents and quality enhancement plan during a press conference in Seoul, South Korea, on January 23, 2017,” a Samsung statement said.

“Samsung Electronics, as well as independent expert organizations who conducted their own investigation into various aspects of the Galaxy Note7 incidents, will share their findings.

“Samsung will discuss the findings of the investigations and unveil new measures Samsung has implemented in response to the incidents.”

Tech Guide will bring you the full details of the Samsung press conference on Monday.