Author: Stephen Fenech

Stephen is the Tech Guide editor and one of Australia's most respected tech journalists. He is a regular on radio and TV talking about the latest tech news, products and trends.

Optus has vowed to restore customer confidence in its mobile network and has appointed an independent consultancy firm to upgrade the telco’s network management processes. This comes after Optus CEO Stephen Rue, Optus Chairman John Arthur its parent company Singtel Group’s CEO Yuen Kuan Moon met in Sydney today with Communications Minister Annika Wells to discuss the recent Triple Zero outages and the network’s responsibility to Australian customers. In the meeting, the Minister agreed with the decision to bring in independent consultants that will report directly to the Optus CEO and the Optus board. Kearney will provide immediate insight, quality…

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Make the smart move and press play on Episode 664 of the top-rating Tech Guide podcast hosted by editor Stephen Fenech as he keeps you updated and educated about the latest consumer tech news and product reviews. On this week’s show: We have an Australian exclusive interview with Ecovacs Robotics CEO David Qian, Optus has another Triple Zero outage and Arlo releases new pan and tilt security cameras. In the Tech Guide reviews – we take a look at the Deebot X11 robot vacuum, we run our eye over the new Samsung Galaxy S25 FE smartphone and check out the…

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The release of the new Ecovacs DEEBOT X11 is a watershed moment when robot vacuums went to another level in terms of design, quality and reliability. The rate of improvement we’re seeing with this category has been remarkable and Ecovacs is leading the way. The DEEBOT X11 is an amalgamation of impressive new features that are all designed to work together and provide a high quality cleaning experience. https://youtu.be/Piix1RABfSc?si=3Cm26nMebO-EREIq And the best part is, after the initial set up, you don’t need to lift a finger. The DEEBOT X11, which includes the OmniCyclone Station, can be left alone for weeks.…

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Put yourself in the driver’s seat and take a listen to the latest episode of Two Blokes Talking Electric Cars – The EV Podcast – with Tech Guide editor Stephen Fenech and EFTM’s Trevor Long. This week, Stephen and Trevor talk to Rocky who has his solar planned and a home battery and is now exploring the idea of an electric car. Meanwhile John is back with plans to replace the EV but does he get another EV or plug-in? And Alan has concerns about the lack of 22kW charging. If you’ve got a question about EVs or you want…

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Leading smart home security brand Arlo has unveiled a range of new smart home security cameras including two new pan tilt models that offer greater coverage than ever before. There are new models across the Essential, Ultra and Pro series of devices. But there are two all-new Arlo essential pan tilt cameras which will go on sale on October 13. These are the Essential Pan Tilt Indoor Camera ($79) and the Essential Pan Tilt Security Camera ($119). And like the rest of the cameras in the Arlo range, when used with the Arlo Secure Plus plans users can receive smart…

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Optus has experienced issues with a mobile tower in West Dapto in NSW which impacted calls between 3am and 12.20pm yesterday including calls to Triple Zero. Optus has confirmed with local police that the 12 callers who attempted to contact emergency services during that period are all OK. All services have been restored to the tower which impacted regular calls as well as calls made to emergency services. The affected tower provides coverage for about 4,500 customers from all networks. This is one of more than 9,000 Optus sites across Australia. This latest incident follows the outage of September 18…

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For England, for home, and for the prize! This week on The Best Movies You’ve Never Seen we’re watching Master and Commander: The Far Side of the World starring Russell Crowe and directed by Peter Weir. Master and Commander tells the story of Captain Jack Aubrey in command of the HMS Surprise as they pursue the French vessel Acheron at the height of the Napoleonic Wars. Stephen watched Master and Commander in the theatre and has rewatched it and what he thinks is one of the best sounding scenes in film history – no wonder the film won an Academy…

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Join the Two Blokes Talking Tech – Stephen Fenech and Trevor Long – for Episode 701 as they unpack the Optus Triple Zero dramas. It was a tragic day which cost four lives – but what happened? We take a deep dive into what caused the Triple Zero outage and how events unfolded. And discuss the call centres, who monitors the engineers and should the CEO resign? Also on the the show we take a look at the new Meta Rayban Display AI glasses – are they weird? And DJI has released yet another tiny camera. You can listen and…

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Is it Fan Edition or Flagship Experience? Samsung says it’s the latter. We’re talking about the new Samsung Galaxy S25 FE – a smartphone that’s like a highlight reel of some of Samsung’s best Galaxy features that’s been packed into a more affordable device. This is a remarkable new smartphone that makes it one of the best pound-for-pound offerings in terms of features, design, camera and value. It is an opportunity for customers to get a taste of the larger Galaxy ecosystem and sample flagship features while enjoying a premium design. The device is housed in a sturdy armour aluminium…

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Qualcomm has released Snapdragon Elite Gen 5 – the world’s fastest Mobile System on a Chip (SoC) that has the potential to revolutionise the consumer mobile experience. Qualcomm also unveiled the new Snapdragon X2 Elite and Snapdragon X2 Elite Extreme – the fastest processors for Windows PCs at the global launch event in Maui, Hawaii. SNAPDRAGON ELITE GEN 5 The Snapdragon Elite Gen 5 will enable even faster multitasking and instant and seamless app switching along with next level gaming performance. Another by-product of the advanced new chip is power efficiency which will extend the battery life of our mobile…

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DJI has expanded its creative camera range with the new Osmo Nano – a wearable action camera that can be mounted anywhere. Nano is equipped with the 1/1.3 inch sensor and a high performance image processor which still offers up to 13.5 stops of dynamic range. It’s tiny design makes the Osmo Nano easy to mount anywhere. It weighs just 52g and measures 5.7cm long and 2.9cm wide. There are attachments for the Osmo Nano so it can rest on a headband, helmet, lanyard, hat or anywhere else to allow you to film your unique vantage point. And you can…

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It’s time to get updated and educated with Episode 663 of the top-rating Tech Guide podcast hosted by Stephen Fenech as he talks about the latest consumer tech news and product releases. On this week’s show: We’ll take you inside the Optus Triple Zero outage and what happened, Meta has unveiled new RayBan Display AI glasses and LG’s latest Signature TV that will set you back a cool $75,000. In the Tech Guide reviews – we review every new iPhone – the iPhone Air – the iPhone 17 and the iPhone 17 Pro and iPhone 17 Pro Max. In the…

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The new Suunto Run sportswatch is designed customers who are more interested in tracking their training and recovery and improving their performance. The Suunto Run brings together smart running features that are powered by AI and running on the fastest operating system to date. And it’s all brought together and displayed on the 1.32-inch AMOLED display – it is the brightest screen in the category. It weighs just 36g. The standout features of the Suunto Run are the simple operation, the sleek design and the impressive performance. The Suunto Run also offers highly accurate GNSS navigation which connects quickly and…

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Strap yourselves in and take a listen to the latest episode of Two Blokes Talking Electric Cars – The EV Podcast – with Tech Guide editor Stephen Fenech and EFTM’s Trevor Long. This week, Trev has driven the stunning Cadillac Lyriq and thinks for those looking for a premium EV it should be worth a test drive. Debbie and her husband are looking for cars and might end up with Two BYDs. Daniel has his first EV – we talk about the market in the UK, and Matt is back after looking at the Deepal E07 If you’ve got a…

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The iPhone 17 Pro and iPhone 17 Pro Max are bold and powerful updates that underline why they are called Pro in the first place. They’ve received a slick design update and that already excellent camera system is even better and even more useful for professional users. These phones have always attracted customers who want a premium iPhone along with premium features. https://youtu.be/-i_Kr5F5o9Y?si=ExbiNRTekmXwNgSX This year it’s not the material that makes the iPhone 17 Pro premium – it is the way the material was used. Two years after extolling the amazing properties of titanium, Apple has switched back to aluminium.…

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Apple’s new iPhone 17 is probably the pick of the entire line-up because it delivers on design, performance, camera, features and value. The iPhone 17 has inherited many of the Pro features including the Super Retina XDR ProMotion display with 120 Hz variable refresh rate and an improved camera system. On the design side, the iPhone 17 has maintained a fresh look with an anodized aluminium frame and bright new colours. https://youtu.be/-i_Kr5F5o9Y?si=ExbiNRTekmXwNgSX The display is now 6.3-inches after picking up some extra space after Apple reduced the width of the bezels on each side. The result is a larger screen…

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The iPhone Air is a stunning device that is a marvel of design and engineering – it is just 5.6mm thick and tips the scales at a featherweight 165g. It is the iPhone to own if you want to get noticed and to make a statement. And you can only really appreciate the slim design when you get it in your hands. I did a segment about all the new iPhones on Channel 10’s lunchtime news on launch day on September 19 with Angela Bishop. https://youtu.be/-i_Kr5F5o9Y?si=jYf37NMXlfN8Puqu As soon as we finished the segment I was swarmed by the staff and…

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A fourth fatality has been reported during the failed Optus network upgrade that prevented customers from connecting  to 000 in Western Australia, South Australia and the Northern Territory. It has also been revealed that Optus became aware of the 000 cut off when a customer contacted Optus directly and told them. The  new death occurred in Western Australia during the outage has been uncovered by Western Australian police who said the deceased had attempted to contact emergency services. Yesterday Optus CEO Stephen Rue fronted the media in a hastily called press conference and confirmed three people had died during a…

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Three people have died after being unable to connect to 000 because of an Optus network upgrade failure. Optus CEO Stephen Rue fronted the media in a hastily called press conference and confirmed a technical failure prevented around 600 customers in South Australia, Northern Territory and Western Australia from connecting to emergency services. Rue says the technical failure during the network upgrade didn’t affect regular calls. Optus has conducted welfare checks on people affected and says it will fully co-operate with government agencies and regulatory body investigators. “This should not have happened,” Rue said. “We are doing a thorough investigation.…

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There’s no cash here, here’s there’s no cash. Cash no!! This week on The Best Movies You’ve Never Seen podcast we’re watching Chopper starring Eric Bana and celebrating its 25th anniversary. Chopper is an episodic look at Mark Brandon “Chopper” Read’s criminal life and escapades taken from his series of best-selling books. Stephen watched Chopper in the cinema and Trevor has actually seen this before but gives a rewatch to refresh his memory. We go through the memorable scenes and share some interesting facts, behind the scenes tidbits, trivia, fact v fiction and other things you don’t know about the…

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