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Optus offers mobile alerts to help customers avoid bill shock


mobileplanthumbOptus has announced a new service for mobile customers to keep them constantly up to date with their usage instead of alarming them with a huge bill.

The new service means users will be sent text message alerts when they reach 50, 85 and 100 per cent of their voice, text and data allowance.

This greater transparency will allow Optus customers to stay in control of their accounts and control how much they are spending on their service.

And for those customers are finding themselves just going over their caps, Optus will soon announce Top Ups via SMS for more calls and text messages.

These Top Ups will also be available for data with customers able to get an extra 100MB, 500MB and 1GB for $2, $5 and $10 respectively.

“We understand our customers can get frustrated when they don’t know how much data or included value they’ve used and incur extra charges,” says Vicki Brady, Managing Director of Customer, Optus.

“These initiatives showcase Optus’ commitment to providing greater transparency to our customers and keeping them up to date with their monthly spend.

“By keeping our customers informed of their usage, along with charges incurred outside their mobile plan, we’re offering them more convenient and straightforward tools to help them control their mobile bills.“

Post-paid Optus customers will also be alerted when they spend $100 on services not included in their cap – like international calls, data roaming and premium SMS services.

And these alerts will generally be delivered within less than an hour after crossing the threshold so extra charges won’t continue to build.

Earlier this year Optus also announced unlimited data roaming packs for customers travelling to certain Asian countries.

Optus and the operators in these countries have formed the Bridge Alliance and can offer Bridge Data Roaming Unlimited packs to their respective customers.

Customers can buy a three-day pack for $27 or a five-day pack for $40.

And once these data allowance packs expire, customers will be charged an additional $15.36 per megabyte.

The alliance is a current partnership of eleven leading mobile operators – Airtel (India), AIS (Thailand), CSL (Hong Kong), CTM (Macau), Globe Telecom (Philippines), Maxis (Malaysia), SingTel Mobile (Singapore), SingTel Optus (Australia), SK Telecom (South Korea), Taiwan Mobile (Taiwan) and Telkomsel (Indonesia).

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