Apple pulls iOS 8.0.1 update after it cripples iPhone 6 and iPhone 6 Plus
Apple has been forced to remove the iOS 8.0.1 update after it disabled cellular services and Touch ID fingerprint reader for some iPhone 6 and iPhone 6 Plus users.
The update, which was pulled about 90 minutes after being released, left some customers with unusable devices.
Apple immediately leapt into action to resolve the issue and offered a step-by-step explanation on how to re-install iOS 8 through iTunes.
The company also confirmed it would be releasing an iOS 8.0.2 update that will also resolve all of these issues.
Apple released a statement about the issue today:
“We have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1.
Affected users can reinstall iOS 8 through iTunes, for more information visit http://support.apple.com/kb/HT6487.
We apologize for the great inconvenience experienced by users, and are working around the clock to prepare iOS 8.0.2 with a fix for the issue, and will release it as soon as it is ready in the next few days.”
Apple released the iOS 8.0.1 update to address a HealthKit bug, a vulnerability of third-party keyboards and other minor issues.
This comes a day after reports of some iPhone 6 Plus users were find their devices bending after extended periods in their pockets.
If you’re iPhone 6 or iPhone 6 Plus is affected you need to follow these steps.
1. Make sure that you’re using the latest version of iTunes.
2. Connect your iPhone to iTunes.
3. Back up your iPhone in iTunes on your Mac or PC. iCloud backups won’t restore to earlier versions, including iOS 8.0.
4. Download the file that corresponds to your device – iPhone 6 or iPhone 6 Plus
5. Select the file you just downloaded by doing one of these in iTunes:
– Mac: Press the Option key and click Check for Update.
– Windows: Press the Shift key and click Check for Update.
6. Press Update to install iOS 8 on your iPhone.