GoPro’s first attempt at a drone – the Karma – has been recalled barely weeks after it went on sale in the US over a performance issue that is causing the product to fall out of the sky.
The GoPro Karma had been on sale for only 16 days when customers were shocked to see the drone lose power and drop to the ground.
And with a camera attached to the product they were able relive the horror in 4K resolution.
GoPro has acted quickly and instructed customers to return their Karma for a complete refund.
On the GoPro website the company went further and decided to order a recall.
Here is what it said:
“GoPro is committed to providing our customers with great product experiences. To honour this commitment, we have recalled Karma until we resolve a performance issue related to a loss of power during operation. We plan to resume shipment of Karma once the issue is addressed.”
Even customers who Karma appears to be working properly have been told they need to send their Karma drone back.
GoPro is obviously trying to avoid a situation where the Karma falls of the sky and injures people.
But it appears the company hasn’t withdrawn the drone from sale with both the Australian and US websites still offering the Karma to customers.
And unlike Samsung who have just gone through a painful recall with the Galaxy Note7, the GoPro website has no obvious indication that there was a product recall underway.
It also comes at the wrong time for GoPro with competitor DJI launching its Mavic Pro drone that has been greeted with nothing but extremely positive reviews.