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Why most customers are sticking with their telcos instead of looking for a better deal

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When it comes to finding a better deal for our mobile phone plans, it turns out it’s better the devil you know with 64 per cent preferring to stick with their existing provider.

According comparison site Finder, there are about 13.4 million Australians that could potentially be on a better deal than their existing plan.

In a survey of 2,026 customers, Finder found that only 36 per cent have switched telcos in the last three years.

Of those that have decided to stay put, 68 per cent did so because they liked being with the same company.

One in six (16 per cent) stayed loyal because there wasn’t much choice in their area, 15 per cent because it was too much effort and seven per cent who just found it all too confusing.

For those who did actually switch in the last three years, more than half (53 per cent) made the move to get a better deal with 30 per cent jumping to get better coverage.

A new phone was the motivation for 21 per cent of respondents and one in five (20 per cent) were looking around because their contract was coming to an end.

Here are some of the best value phones deals according to Finder:

Plan Price Features
Coles Prepaid $20

SIM only

$20 per month -Optus 4G

-Prepaid 28 days

-2GB Data

-Unlimited calls & text

OVO for Mobile $24.95

SIM only

$24.95 per month -Optus 4G

-Prepaid 30 days

-Unlimited selected sports streaming

-2GB Data

-Unlimited calls & text

Kogan Mobile Medium 30 days

SIM only

$29.90 per month -Vodafone 4G

-Prepaid 30 days

-3GB Data

-Unlimited calls & text

amaysim Unlimited 3GB

SIM only

$29.90 per month -Optus 4G

-3GB Data

-Postpaid 28 days

-Unlimited calls & text

-Unlimited international SMS & MMS

Optus $30 My Prepaid Ultimate

SIM only

$30 per month -Prepaid 28 days expiry

-Rollover up to 15GB unused data if you recharge before expiry

-First recharge adds 3GB bonus data before 5.2.17

-Data free music streaming for Google Play Music, Guvera, iHeart Radio, Pandora and Spotify

-3GB Data

-Unlimited calls & text

Boost $30 ULTD+

SIM only

$30 per month -Telstra 4G

-Prepaid 28 days

-3GB Data

-1GB bonus weekends

-Unlimited calls & text

Vodafone $30 Combo

SIM only

$30 per month -Vodafone 4G

-Prepaid 28 days

-2GB Data

-Unlimited calls & text

Woolworths Mobile $30

SIM only

$30 per month -Parts of Telstra 4G

-3GB Data

-Prepaid 30 days

-Unlimited calls & texts

Vaya Unlimited L Month to Month

SIM only

$26 per month -Optus 4G Plus

-3GB Data

-Month-to-month

-First month free with price match

-Unlimited calls & texts

Telstra Freedom Plus $40

SIM only

$40 per month -Telstra 4G

-3GB Data (plus extra 3GB to use at night)

-Prepaid 28 days

-Unlimited calls & texts