Full transparency and NBN are two phrases you don’t see too often in the same sentence but that’s exactly what Aussie Broadband is offering its customers so they can see exactly how the network is performing.
The company has just introduced a new network section on its site with graphs showing traffic levels on all 121 NBN Points of Interconnect (POI).
This will provide a way for customers to see how Aussie Broadband is managing its network to avoid congestion.
One part of the graph Aussie Broadband will show is CVC – short for Connectivity Virtual Circuit which is the virtual cost paid by ISPs (Internet service providers) to cover the NBN bandwidth they on sell to the customer.
The more they buy more bandwidth they can offer customers with less congestion.
Managing Director Phillip Britt has taken this unprecedented step to set Aussie Broadband apart from other NBN providers.
“It’s really part of our “no bullsh*t approach to things,” he said.
“We’ve been providing CVC graphs for a while to answer individual queries about levels of traffic management; this just makes the whole process public, visible and ongoing.
“Anyone with concerns about congestion in their area can immediately take a look at the traffic on their Point of Interconnect for the past 24 hours and see whether there were any issues with the Aussie network.
“If you don’t know what POI you’re on, you can either use our POI checker or the web page will automatically detect your IP address and bring up the relevant graph for you. You can also choose to look at any of the other POI graphs from across Australia.”
One frustration for many NBN customers, has been the lack of information from their ISP about their network when the speed of their service slows down dramatically.
Aussie Broadband customers now have access to CVC graphs which show ping times across Australia and to some international destinations along with network and upgrade plans plus links to any outage notifications.
Britt says the Aussie Broadband average at CVC per user is now a minimum of 1.95Mbps which is above the industry average of 1.52.
“We’ve built a reputation on managing our network to avoid congestion, including putting stop-sells in areas where we are waiting for more backhaul capacity to be provisioned,” he said.
“This seems like the logical next step in providing customers with more information at their fingertips about what is happening behind the scenes with their internet.
“If they’re experiencing congestion and they can see there is none on their CVC graph, it can help narrow things down to perhaps a local wi-fi interference issue, or an NBN network issue.
“Publishing the graphs is similar in concept to our no-contract policy – we believe in our product, and we’re prepared to be upfront with customers about the quality they can expect from us.”