You probably have talked to an online agent from customer support at least once in your life. This is a basic part of the service, which helps people solve some of the problems without spending too much time on them.
But what would you say if most of these interactions in a dialogue window were actually between you and a robot?
Sure, there are some cases where you communicate with an actual human being. Still, there are pretty high chances that you are talking to a robot. For example, when students go on a website to buy essays, these helpful bots will calculate the price for them in a matter of seconds! This helps save time and effort in contacting the support team.
In general, this is a natural continuation of using artificial intelligence in the commercial sphere. There are some pretty simple bots that have pre-programmed answers to a limited number of questions. At the same time, some of these chatbots are amazing in anticipating your needs as a client before you even know about them.
So, even if you as a client don’t use these little chats too often, they sure changed a lot for business owners.
What Is a Chatbot in a Nutshell?
Basically, this is a small program that functions with the help of artificial intelligence. Its primary objective is interaction with users. This line of communication is very popular today because it doesn’t require a person sitting on the other side of the screen. It is a very cost-effective solution that allows you to save time and effort!
At first, there were only a couple of different types of chatbots that responded mainly to keywords with pre-programmed basic answers. At the same time, this vector of the industry has been presenting more and more innovations, revolutionizing the way companies communicate with their clients. Here are some of the chatbot categories that are used today:
- booking bots, which help with appointments and schedules;
- voice-controlled talk bots, which literally talk to you;
- machine-learning bots that can simulate human interaction;
- keyword recognition interactive agents;
- customer support combined chats with a real person (hybrid model);
- button-based interactions, where you choose from pre-selected queries.
How Exactly Do Chatbots Improve Our Lives?
Let’s take a closer look at your daily experiences with these artificial communication agents.
Think about the last time you shopped online. You do a quick Google search, visit your favorite website, and a small window always pops up at the bottom of the screen. Sometimes, it asks if you need any help or suggests calling at the nearest business hours. In any case, the button with the message icon is always available for the client.
This is exactly one of the ways the introduction of chatbots has revolutionized our daily lives. Now, companies are always within reach. Clients don’t have to look for contact information, call, or write an email in hopes that somebody will answer. With an artificial conversation entity, communication can be done with only one click!
Improved Social Media and Email Experience
Many people use Gmail for their personal and business needs. It has lots of great options, one of which is an AI-based form of a chatbot. In other words, smart replies are offered to the user as a way to save time. Sure, it’s not a traditional talk bot, but it uses the same principle by analyzing the content of an email and suggesting the most probable answer.
A more traditional approach to talk bots is used by some social media websites. You can easily schedule an appointment, leave a review, or ask for help without actually talking to anyone behind the screen. One popular example is a bot in Facebook Messenger. It’s mostly used for business and interactions with clients, offering them an easy shopping experience.
Accessibility and Inclusivity for All Users
You might not think about it, but your digital assistants are also a form of a voice-based talk bot. This is not only very convenient in daily life but also accessible to people who have special needs. Here are some of the most popular intelligent assistant bots that are used both for personal and commercial purposes:
- Microsoft Cortana;
- Apple Siri;
- Google Assistant;
- Amazon Alexa.
When voice-based digital assistants were first introduced to the general public, it was truly a revolution. This definitely was a game-changer for people with disabilities. Now almost every iPhone and Android user talks to their phone from time to time when they want a quick answer to any question! You don’t even need to type anything anymore.
Reduced Operational Costs
From a strictly business point of view, you can save a lot of money as a company owner. Chatbots create an alternative for lots of positions, including customer support, receptionists, and others. You can allocate these costs to other departments, improve your marketing strategy, or develop unique software specifically for your line of work!
Sure, there are some costs associated with maintaining an effective chatbot. But in reality, these expenses are much lower compared to the full-time salaries of the workers. If you can delegate a small part of your work to an artificial intelligence program, why not? This is exactly the way in which technology revolutionizes our lives.
Even More Savings in the Long Run
Think about it this way: you decide to optimize your daily operations and create your own chatbot. After this, you assemble an IT department or use something off-the-shelf. Either way, you already saved some money by not hiring a person to do a robot’s work. After that, maybe you will decide to update your software.
This is all a roadmap to the progress of your company! As a business owner, you need to look for ways of attracting new clients and making more money in the long run. With a customized, operational, and intuitive product, you will definitely gain more visitors. So, you can say that chatbots have revolutionized the way business can develop every day.
Now you definitely will pay attention to these little windows with helpful tips and advice. Every time when you book an appointment or schedule a call, you can think about this amazing achievement of artificial intelligence. This is the age of progress when technological advances make your life easier!